Even after the agent engages, some chatbots can continue to support the process by forwarding background information on the caller’s location (even street or ZIP code!). Read how the company automated billing and subscriptions, streamlined customer service, and delivered remarkable technical support, increasing CSAT dramatically in just six months. McAfee achieved phenomenal gains in service […]
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Similar analyses can be performed for the contexts Comments and Reviews. Note that for the last one, the 3-class experiments have no results since datasets containing reviews have no neutral sentences nor a representative number of sentences without subjectivity. Column CK from Table 3 exhibits the level of agreement of each dataset in our evaluation by […]
In Sentiment analysis, our aim is to detect the emotions as positive, negative, or neutral in a text to denote urgency. We can any of the below two semantic analysis techniques depending on the type of information you would like to obtain from the given data. In simple words, we can say that lexical semantics […]
